WonderLab Co. respects your privacy and is committed to protecting the personal information of children, parents, guardians, website visitors and program participants.

This Privacy Policy explains how we collect, use, store and protect personal information when you engage with WonderLab Co., our website, programs, workshops and services.

Information We Collect

We may collect personal information including:

• Parent or guardian names

• Email addresses

• Phone numbers

• Child names and ages

• Emergency contact details

• Medical information, allergies and support requirements relevant to participation

• Booking and payment information

• Website enquiry submissions

• Mailing list subscriptions

• Any information voluntarily provided to us through forms, registrations or correspondence

How We Use Personal Information

We collect personal information to:

• Process bookings and registrations

• Communicate important program information

• Ensure participant safety and wellbeing

• Respond to enquiries

• Provide customer support

• Administer workshops, events and holiday programs

• Send updates about future programs and events where consent has been provided

• Meet legal, safety and regulatory obligations

Children's Information

As WonderLab Co. provides services for children, we may collect information about participating children through their parent or legal guardian.

This information is collected solely for program administration, participant safety, emergency management and service delivery purposes.

Parents and guardians are responsible for ensuring all information provided is accurate and up to date.

Photography and Media

Photographs or videos may occasionally be taken during WonderLab Co. programs and events.

Separate consent will be sought from parents or guardians before photographs or videos of children are used for marketing, promotional or social media purposes.

Children whose parents or guardians do not provide consent will not be intentionally featured in promotional materials.

Website Analytics and Cookies

Our website may collect non-identifiable information through cookies, website analytics tools and similar technologies.

This information helps us improve website performance, understand visitor behaviour and enhance user experience.

Users can choose to disable cookies through their browser settings.

Third-Party Service Providers

WonderLab Co. may use trusted third-party providers to support our operations, including:

• Website hosting providers

• Booking and registration platforms

• Payment processing providers

• Email marketing platforms

These providers may collect, process and store information in accordance with their own privacy policies and security practices.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is stored securely and accessed only by authorised persons where necessary to deliver our services.

While we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you and request corrections if any information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

Marketing Communications

If you subscribe to our mailing list, we may send occasional communications about upcoming programs, events, workshops and WonderLab Co. news.

You may unsubscribe at any time using the unsubscribe link included in our communications.

Privacy Concerns and Complaints

If you have questions, concerns or complaints about how your personal information has been handled, please contact us.

We will investigate and respond within a reasonable timeframe.

Contact Us

WonderLab Co.

Email: hello@wonderlabco.com.au

Phone: 0431 718 335

Location: Wilton, NSW

Changes to This Policy

WonderLab Co. may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

The most current version will always be available on our website.